we88Frequently Asked Questions
Users of we88 ask questions about account setup, deposits and withdrawals, game rules, loyalty rewards, account security, and support availability. This FAQ page answers the most common questions so you can understand how we88 works before you start. If your question is not answered here, our support team is available through in-app chat, email, and phone.
This page covers account registration, payment methods, game categories, and account protection. For detailed information about our legal position and service availability, see our Legal noticeFor the full terms of service, see our Terms & ConditionsFor privacy practices, see our Privacy policy
Read the sections below that match your question. Each answer is written to be clear and practical. If you need help after reading this FAQ, contact our support team. We respond to inquiries during business hours in English and Indonesian.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers
- Game rules and categoriesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, loyalty rewards, and support channels
If you cannot log in to your we88 account, first check that you are using the correct email or username and password. If you have forgotten your password, use the password-recovery link on the login page. You will receive an email with instructions to reset your password. If you do not receive the email, check your spam folder. If you still cannot access your account, contact our support team immediately through in-app chat or email. Do not share your password with anyone. If you believe someone else has accessed your account, change your password and contact support right away. We can help you secure your account and review any unauthorized activity.
If you cannot log in to your we88 account, first check that you are using the correct email or username and password. If you have forgotten your password, use the password-recovery link on the login page. You will receive an email with instructions to reset your password. If you do not receive the email, check your spam folder. If you still cannot access your account, contact our support team immediately through in-app chat or email. Do not share your password with anyone. If you believe someone else has accessed your account, change your password and contact support right away. We can help you secure your account and review any unauthorized activity.
No. Each person is allowed only one account on we88. If we detect multiple accounts registered to the same person, we will close all but one and may forfeit any balances. Multiple accounts are a violation of our terms. If you have closed an account and want to open a new one, contact our support team to confirm that your old account is fully closed before you register again. Using multiple accounts to circumvent account limits or bonus terms is prohibited.
Payments and transactions
Withdrawal requests on we88 are reviewed within standard processing windows. The exact time depends on your payment method and whether your account has been verified. For e-wallet withdrawals via DANA, e-wallet, or mobile banking, funds typically arrive within a few hours after approval. For bank transfers to local payment, online payment, e-wallet, or mobile banking, processing may take longer depending on your bank's schedule. During holidays like Idul Fitri or Idul Adha, processing may be delayed. We do not charge withdrawal fees. If your withdrawal has not arrived after the standard window, contact our support team with your transaction ID and we will investigate.
Depositing via mobile banking, local payment, or online payment on we88 is straightforward. In your account, select your preferred e-wallet and enter the amount you want to deposit. You will be redirected to the e-wallet app or website to confirm the payment. Once you approve the payment in your e-wallet, the funds are transferred to your we88 account. Most e-wallet deposits are credited within minutes. If your deposit does not appear in your account after subject to verification, check your e-wallet transaction history to confirm the payment went through. If the payment was successful but the funds have not arrived on we88, contact our support team with your transaction reference number.
Game rules and categories
Before you place your first bet on we88, read the rules for the category you are interested in. For football markets covering Liga 1, Piala Indonesia, Piala AFF, and Champions League, understand how bets are settled — for example, whether a bet is based on the final score or includes extra time. For live-dealer games like blackjack and roulette, learn the basic rules of the game and how payouts work. For slot games like Aviator and Sweet Bonanza, understand the payout structure and how the random number generator works. For esports markets, know which tournaments and teams are covered. Each game category has a rules page accessible from the game itself. Read the rules before you start so you understand what you are betting on and how outcomes are determined.
We88 rewards active users through a loyalty tier programme. As you place bets and play games, you earn loyalty points. These points accumulate and move you up through tier levels. Higher tiers unlock benefits such as faster withdrawals, higher account preferences, and exclusive promotions. Your tier status is displayed in your account dashboard. Points are earned on all bets and game activity. The more you play, the faster you progress through the tiers. Tier status resets periodically, so you need to maintain activity to keep your level. Check your account settings to see your current tier, points balance, and the benefits available at your level.
Security and support
Our support team at we88 handles inquiries in English and Indonesian. You can reach us through in-app chat, email, or phone. Response times vary by channel and time of day, but we aim to respond to all inquiries within standard business hours. In-app chat is often the fastest way to get help. If you have a complex issue, email support with details and we will investigate and respond within a reasonable timeframe. Our team can help with account issues, payment questions, game rules, and technical problems. If you need help in a language other than English or Indonesian, let us know and we will do our best to assist or connect you with a team member who can help.