we88 Casino & Sportsbook Terms

We at we88 operate a platform for football sportsbook, live-dealer tables, slot games, and esports markets. Our terms set out the conditions under which you access and use our services. These terms apply to all users who create an account on we88, regardless of whether you access us through desktop, mobile app, or mobile browser.

Our policy covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and jurisdiction restrictions. We keep our terms straightforward so you understand what we expect from you and what you can expect from us. If you have questions about any part of these terms, our support team is available through chat, email, and phone in English and Indonesian.

By creating an account on we88, you agree to these terms. If you do not agree, you should not open an account. We reserve the right to update these terms at any time. We will notify you of material changes by email or by posting a notice on our platform.

Account Opening and Eligibility

To open an account on we88, you must be at least 18 years old and a resident of a jurisdiction where our services are available. We require you to provide accurate personal information, including your full name, date of birth, email address, and phone number. You must also upload a government-issued ID (KTP, passport, or driver's license) and take a selfie so we can verify your identity.

We reserve the right to refuse an account application or close an account if we believe you have provided false information, violated our terms, or engaged in fraudulent activity. If we close your account, we will return any remaining balance to your original deposit method within standard processing windows.

You are responsible for keeping your account credentials confidential. We are not liable for any unauthorised access to your account if you share your password or email with others. If you suspect someone has accessed your account without permission, contact our support team immediately.

Deposits and Withdrawals

We88 accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to virtual accounts (mobile banking, local payment, online payment, e-wallet). Minimum deposits vary by payment method — typically our welcome offer for e-wallets and our welcome offer for bank transfers. We do not charge deposit fees; the amount you send is the amount credited to your account.

Deposits are processed immediately for e-wallet transfers and within minutes for bank transfers. Your balance is available for use as soon as it appears in your account. You can withdraw your balance at any time by requesting a withdrawal through your account settings. We process withdrawals to your original deposit method within standard review windows. We do not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

We reserve the right to delay or refuse a withdrawal if we suspect fraudulent activity, if your account has not been verified, or if you have violated our terms. We will notify you of the reason for any delay or refusal.

Bonus and Promotional Terms

We88 may offer promotional bonuses to new or existing users. Any bonus offer will include specific terms, including eligibility requirements, wagering conditions, and expiration dates. You must meet all conditions to claim a bonus. Bonuses are non-transferable and cannot be withdrawn as cash unless we explicitly state otherwise.

If you claim a bonus, your account balance will show the bonus amount separately from your cash balance. You must wager the bonus according to the terms before you can withdraw it. If you do not meet the wagering requirement before the bonus expires, the bonus is forfeited.

We reserve the right to cancel or modify any promotional offer at any time. We will notify you of changes by email or by posting a notice on our platform.

Market Rules and Settlement

Each market on we88 carries specific rules about what counts as a win, a loss, or a void bet. For football markets covering Liga 1, Piala Indonesia, Piala AFF, and Champions League, we settle bets based on the official final score. If a match is abandoned, postponed, or cancelled, we void bets on that fixture and return your stake to your account.

For live-dealer games like blackjack, roulette, and baccarat, we settle bets according to standard game rules. The dealer's decision is final. If you believe a settlement is incorrect, contact our support team within 24 hours with details of your bet.

For slot games, we settle bets based on the game outcome. Slot results are determined by a random number generator. We do not manipulate outcomes or offer guaranteed results.

Dispute Resolution

If you believe we have made an error in settling a bet or processing a withdrawal, contact our support team. Provide details of your account, the bet or transaction in question, and an explanation of the issue. Our team will investigate and respond within standard business hours.

If you are not satisfied with our response, you can escalate your complaint to our management team. We will review your case and provide a final decision within a reasonable timeframe. Our decision is binding unless you have grounds to appeal under applicable law.

Jurisdiction and Service Availability

We88 operates only in jurisdictions where online gaming is permitted by local law. Our services are not available everywhere. Before you open an account, you are responsible for verifying that access and use of we88 comply with your jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

If you are in a supported region, you can open an account and use our platform. If you move to a jurisdiction where we88 is not available, your account access may be restricted. We do not refund balances in such cases — you are responsible for understanding the legal status of our services in your location.

We reserve the right to restrict or close accounts of users in jurisdictions where our services are not available. If we close your account for this reason, we will return your balance to your original deposit method within standard processing windows.

Data Protection and Privacy

We collect personal information to verify your identity, process deposits and withdrawals, and comply with legal requirements. We keep your data confidential and do not share it with third parties except where required by law or to process your transactions. Your data is encrypted and stored securely on our servers.

You have the right to access, correct, or delete your personal data. Contact our support team to request access to your data or to request deletion. We will respond within standard business hours.

Limitation of Liability

We88 provides our platform on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or secure. We are not liable for any indirect, incidental, or consequential damages arising from your use of our platform, including loss of profits or data.

Our total liability to you for any claim arising from these terms or your use of we88 is limited to the amount you have deposited on our platform. This limitation applies to all claims, whether based on contract, tort, or any other legal theory.

Contact and Support

If you have questions about these terms or need assistance with your account, contact our support team. We are available through in-app chat, email, and phone. Our team speaks English and Indonesian. Response times vary by channel and time of day, but we aim to address all inquiries within standard business hours.

These terms are the complete agreement between you and we88 regarding your use of our platform. If any part of these terms is found to be invalid or unenforceable, the remaining terms remain in effect. We reserve the right to update these terms at any time. Your continued use of we88 after any update constitutes your acceptance of the updated terms.