we88Privacy Policy
This page describes what we collect when you use we88 and how we keep that data protected. We at we88 take your privacy seriously. When you create an account, deposit funds, or place a bet on our platform, you share personal information with us. We use that information only to verify your identity, process your transactions, and comply with legal requirements.
Our privacy practices are transparent. We do not sell your data to third parties. We do not use your information for marketing purposes without your consent. We encrypt your data and store it securely. If you have questions about how we handle your information, our support team can explain in detail.
This policy applies to all users of we88, regardless of whether you access us through desktop, mobile app, or mobile browser. By creating an account on we88, you agree to this privacy policy.
What Data We Collect
We collect personal information when you create an account on we88. This includes your full name, date of birth, email address, and phone number. We also collect your government-issued ID number (KTP, passport, or driver's license) and a photo of your ID. We ask for a selfie so we can verify that the ID belongs to you.
When you deposit or withdraw funds, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction. If you use a bank transfer to mobile banking, local payment, online payment, or e-wallet, we record your bank account details. We do not store your full bank account number or credit card number — we only store the information needed to process your transaction.
We also collect information about your activity on we88. This includes the bets you place, the games you play, your account balance, and your transaction history. We use this information to detect fraud, settle disputes, and comply with legal requirements.
How We Use Your Data
We use your personal information for specific purposes. First, we verify your identity to comply with anti-money-laundering regulations. We compare your ID photo with your selfie to confirm you are who you claim to be. Second, we use your information to process deposits and withdrawals. We need your payment method details to transfer funds to and from your account.
Third, we use your data to detect and prevent fraud. We monitor account activity for suspicious patterns — for example, multiple login attempts from different countries or unusually large transactions. If we detect suspicious activity, we may freeze your account and ask you to verify your identity again.
Fourth, we use your information to comply with legal requirements. Regulators in supported jurisdictions may ask us to provide information about specific users. We comply with these requests where required by law. We do not share your information with regulators unless we are legally required to do so.
Third-Party Processors and Data Sharing
We work with third-party processors to deliver our services. Our payment processors handle your deposit and withdrawal transactions. Our live-dealer studios provide blackjack, roulette, and baccarat tables. Our slot game providers deliver Aviator, Sweet Bonanza, Gates of Olympus, and other games. These third parties have access to limited information — only what they need to provide their service.
We require all third-party processors to sign data protection agreements. These agreements require them to keep your data confidential and use it only for the purpose we specify. We do not allow third parties to sell your data or use it for their own marketing.
Our servers may be located outside your jurisdiction. This means your data may be stored in a different country. We use encryption to protect your data during transmission and storage, regardless of where our servers are located.
Key points
- We collect your name, ID, email, phone, and payment information
- We use your data to verify identity, process transactions, and detect fraud
- We do not sell your data to third parties
- Third-party processors sign data protection agreements
- Your data is encrypted and stored securely
Your Rights and Data Access
You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide your data within a reasonable timeframe, typically within 14 days.
You have the right to correct your data if it is inaccurate. If your name, email, or phone number has changed, you can update it in your account settings. If you need to update your ID information, contact our support team.
You have the right to request deletion of your data. If you close your account and request data deletion, we will delete your personal information within a reasonable timeframe. However, we may retain some information if we are required to do so by law — for example, transaction records for anti-money-laundering compliance.
How Long We Keep Your Data
We keep your personal information for as long as your account is active. If you close your account, we retain your data for a period of time to comply with legal requirements and resolve any outstanding disputes. Typically, we keep account data for at least 5 years after account closure.
Transaction records are kept longer. We retain deposit and withdrawal records for at least 7 years to comply with financial regulations. We also keep records of bets and game activity for dispute resolution purposes.
Data Security and Encryption
We protect your data with industry-standard encryption. When you log into we88, your connection is encrypted using SSL/TLS technology. This means your password and personal information are not visible to third parties during transmission.
Your data is stored on secure servers with restricted access. Only authorized staff members can access your personal information, and they are required to keep it confidential. We use firewalls and intrusion detection systems to prevent unauthorized access.
We regularly test our security systems to identify and fix vulnerabilities. If we discover a security breach, we will notify affected users and take steps to prevent future breaches.
Contact Us About Privacy
If you have questions about our privacy practices or want to exercise your rights, contact our support team. You can reach us through in-app chat, email, or phone. Our team speaks English and Indonesian. We will respond to privacy inquiries within standard business hours.
We may update this privacy policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our platform. Your continued use of we88 after any update constitutes your acceptance of the updated policy.